What is support? Support is your story and I will help you find your story and be more efficient executing it. I’ve done it for Scholastic, Chef Roble´, American Lawyer Media & Jason Fry, Technology Reporter @ The Wall Street Journal.
Not sure which device to get or what software package will suit you best? I know the in’s and out’s of everything Apple and can help you decide what to get. I did it for Jimmy Dore, Integrated Ideas, Real Recording & Source Media
Want to equip your staff with iPads? I can configure them properly so that your salespeople are free to do what matters to your bottom line and your data stays secure. I did it for Restoration Hardware.
Work is performed on a best-effort basis. Charges are based on time spent, not on results.
I am not a product dealer. I can and will recommend specific products and reputable dealers at your request.
I will acquire products for established clients on request. I do not mark them up. I require immediate reimbursement for my out-of-pocket expenses, prepayment, or payment by you direct to the dealer. My standard hourly rate applies for this service. I will provide you a copy of the dealer invoice. Warranty, product repair, and product replacement are the responsibility of the manufacturer and dealer.
I don’t leave my work partially done just to keep a strict time schedule. I finish necessary work at my current appointment before proceeding to the next. For that reason appointment times are approximate.
I take pride in my expertise and service. If there is a problem with my service, you can expect me to make it right.
Product names mentioned in this website are registered trademarks of the respective manufacturers and developers of those products.
Opinions and recommendations contained in this website my own.
Rates & Terms
Home and Small Business Visits
Service in person at your premises: Initial Visit – $180.00 per hour, with a 90-minute minimum and then billed in quarter hour increments.
By phone, email, or using remote control software: $45 per 15-minute increment.
After hours, weekends, or holidays: $270.00 per hour, with a 90-minute minimum and then billed in quarter hour increments.
Corporate: By negotiation depending on the project.
Terms of Service
Home & SMB Visit: Payment is to be made at the time of service by cash, American Express, Visa, MasterCard, Discover or check.
Credit cards are graciously accepted WITHOUT additional fees or surcharges.
Declined credit cards & checks will be levied a $50 fee plus bank fees.
Corporate Project Payments will be assessed at the time of initial project quotation and acceptance.
How I Calculate Transportation and Expenses
This applies to service at your premises outside my service areas of the 5 boroughs of New York City.
Transportation by train, plane, bus, hovercraft or other public transportation
I pass through the fare, without markup. You are welcome to supply prepaid tickets or send the corporate jet.
Lodging (when overnight stays are necessary)
I pass through the cost of lodging without markup.
Vehicle rental (when necessary)
Economy or compact cars for myself and your Mac. SUV or larger when transporting multiple Macs. I pass through the cost of the rental without markup.
I charge in one direction only at my standard hourly rate.
Meal allowance (when overnight stays are necessary) $60 per day.